Dispute Resolution Policy   

At Acquire Investment, we are dedicated to providing exceptional investment management services to our clients, which encompass hedge funds, mutual funds, private equity, venture capital, and various financial investments. Our utmost priority is client satisfaction, and we strive to address any disputes or concerns in a fair and efficient manner. Our Dispute Resolution Policy outlines a comprehensive procedure to resolve disputes between Acquire Investment and our clients.    

In the event of a dispute or concern, we encourage clients to first contact their designated investment advisor or account manager at Acquire Investment, who will make every effort to address the issue and provide a satisfactory resolution. Should the dispute remain unresolved or the client not be satisfied with the response received, the matter can be escalated to our Client Services department. Clients have the flexibility to reach out to the Client Services team via email, phone, or in writing.   

  For more complex or serious disputes that remain unresolved after going through the informal dispute resolution process, clients have the option to initiate a formal dispute resolution process. This involves submitting a written complaint to the Compliance department at Acquire Investment, providing detailed information about the dispute along with relevant supporting documents, such as account statements and transaction records.    

Upon receiving the complaint, the Compliance department will acknowledge receipt within five business days and commence an investigation into the matter. The investigation will be conducted by an impartial team member who has no direct involvement in the dispute. The process may include reviewing account records, interviewing relevant parties, and considering any additional information provided by the client.    

Acquire Investment is committed to resolving the dispute and providing a written response to the client within 30 days of receiving the complaint. In complex cases or situations requiring additional information, the resolution process may take longer. In such instances, we will keep the client informed about the progress of the investigation and the expected timeline for resolution.    

If the client remains dissatisfied with the outcome of the formal dispute resolution process, they may choose to engage in mediation. Mediation involves the appointment of a neutral third party to facilitate communication between the client and Acquire Investment, with the goal of reaching a mutually acceptable resolution. Both parties must agree to participate in mediation and share the associated costs.    

In the event that mediation does not lead to a resolution or if either party does not wish to engage in mediation, the client may pursue arbitration. Arbitration is a more formal process where an independent arbitrator or a panel of arbitrators will review the evidence presented by both parties and make a binding decision. The arbitration process will adhere to the rules and procedures of a recognized arbitration organization, as agreed upon by both parties. By participating in arbitration, the client and Acquire Investment agree to abide by the arbitrator's decision and waive their rights to pursue further legal action related to the dispute.  

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